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VA survey results show tremendous improvements at Grand Rapids veterans home, continued excellence in Marquette

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LANSING, Mich. – A recent survey of the Grand Rapids Home for Veterans (GRHV) conducted by the U.S. Department of Veterans Affairs (VA) indicated that, for the first time in recent history, the home met or provisionally met all VA standards.

According to the annual survey, GRHV met 230 out of the 231 standards surveyed for nursing home and domiciliary care.

“This is great news in terms of the progress made in a short period of time to improve the quality of care at the Grand Rapids Home for Veterans, as well as the continuing level of outstanding service at the Jacobetti Home in Marquette,” Gov. Rick Snyder said. “We can never be complacent when it comes to the delivery of care and achieving our goal of making Michigan the most veteran-friendly state in the nation.”

The 2017 survey results showed marked year-over-year improvement. In 2016, GRHV provisionally met 12 standards and did not meet 11; and in 2015, the home provisionally met 21 standards and did not meet seven. In the most recent survey, the VA found GRHV did not properly complete fall risk assessments for two of its members. A corrective action plan was submitted to address the provisionally met standard, and VA certification is pending.

Additionally, the VA offered recommendations for improvement on four standards that were met. The VA recommended:

  • The policy and designation defining responsibilities and process be updated.

  • Members be allowed to change their mail preferences beyond the initial time of admission.

  • Ensuring that resident protections are monitored and in place during investigations.

  • The domiciliary should review and update written administrative policies, procedures and controls.

The D.J. Jacobetti Home for Veterans met all standards for the second year in a row and the home is fully certified.

The VA provided recommendations for improvement on four standards. The VA recommended:

  • The home continue to work on its electronic health records policy.

  • Document who corrective actions are reported to in committee minutes.

  • Document the completion time of corrective actions in committee minutes.

  • Increase the frequency of safety checks for patient care lifts.

“As an agency, we are committed to a process of continual improvement, not only at the Grand Rapids Home for Veterans, but throughout the organization,” said Michigan Veterans Affairs Agency Director James Robert Redford. “The Grand Rapids and Jacobetti home surveys come as a result of the hard work and dedication of our tremendous staff, who have held themselves to a higher standard to foster an environment that is respectful and caring for our treasured veterans.”

The 2017 surveys of the Grand Rapids Home for Veterans and the D.J. Jacobetti Home for Veterans may be downloaded from the MVAA website at MichiganVeterans.com.